Shipping policy

Shipping Policy

Thank you from A&D Medical! We want to ensure you have a smooth and enjoyable shopping experience, including timely order processing and delivery. Below is our Shipping Policy outlining the details of order processing:

Order Processing Time:

All orders placed are processed promptly. We make every effort to process and ship your order within 3 business days from the date of purchase.

Business Days:

Our business days are defined as Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or during public holidays will be processed on the next available business day.

Order Processing Steps:

The order processing involves several steps to ensure accuracy and quality:

1. Verification: Our team verifies the order details, payment information, and availability of the items you have selected.
2. Packing: Once verified, your items will be carefully picked and packed to ensure they are secure during transit.
3. Shipping Label Creation: We generate the shipping label for your package, which includes your shipping address and other essential information.
4. Handover to Courier: Finally, we hand over the package to the designated courier for delivery to your provided shipping address.

Order Status Updates:

Each business day you will receive a summary email with tracking numbers from the previous business day’s shipments.

Delays and Exceptions:

While we strive to process all orders within 3 business days, certain situations beyond our control may cause delays. In such cases, we will notify you promptly and keep you informed of the revised shipping schedule.

Shipping Methods:

To provide you with the best possible service, we will carefully choose the most suitable shipping option for your order based on factors such as package size, weight, destination, and delivery speed. We work with reliable courier services to ensure your order reaches you in a timely and secure manner.

Address Accuracy:

To ensure timely delivery, please ensure that the shipping address provided during checkout is accurate and complete. Any errors in the address may lead to delays or misdelivery.

If you have any questions or concerns regarding our shipping policy or the status of your order, please don’t hesitate to contact our customer support team. We are here to assist you.

Thank you for choosing A&D Medical. We appreciate your business and look forward to providing you with exceptional service!